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Broadband Scam Calls

By Leek Post and Times  |  Posted: April 14, 2014

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TRADING Standards Officers in Staffordshire are advising PC users to be alert to unsolicited calls from companies offering improved broadband speeds.

Their warning comes after a Burton-upon-Trent resident was cold-called by a representative of a company calling themselves 'PC Technical Support'.

They claimed to be able to speed up broadband speeds by "removing unwanted clutter" from the resident's telephone line – an absurd statement, given that access to telephone lines is restricted to telecoms companies.

The representative also claimed their PC had "poor internet security". This was untrue and the caller would have had no way of determining this without examination.

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As with previous scams of this type, officers warn that the scammers try to play on users' ignorance and insecurities to fool them into purchasing unnecessary software or useless PC support services, and they will readily resort to 'techno-babble' to hoodwink their victims.

Officers advise consumers to be wary of any unsolicited callers offering IT services of any kind, and to be particularly cautious of claims concerning PC or broadband performance, or calls from persons claiming to be from Microsoft or 'Windows'.

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